Terms & Conditions

Welcome to Pro Audio Video (“we”, “us”, “our”). These Terms and Conditions (“Terms”) govern your use of our website proaudiovideo.in (“Site”), products, and services. By accessing or using our Site, you agree to comply with and be bound by these Terms. If you do not agree, please do not use our Site. 

1. General Information 

Pro Audio Video is engaged in the sale and distribution of professional audio and video equipment, accessories, and related services. 
Our Site provides information about our products, pricing, and promotions and may allow online purchases. 

2. Eligibility 

To use our Site or place orders, you must: 

  • Be at least 18 years old. 
  • Provide accurate, current, and complete information during registration or checkout. 
  • Agree to comply with all applicable laws and these Terms. 

3. Product Information and Availability 

We strive to ensure all product details, descriptions, and prices on our Site are accurate. However: 

  • Product images are for reference only and may differ slightly from the actual item. 
  • Prices and availability are subject to change without notice. 
  • We reserve the right to discontinue or modify any product at any time. 

If a product is unavailable after you place an order, we will notify you and issue a refund or suggest an alternative. 

4. Orders and Payments 

  • By placing an order, you agree that all information you provide is true and accurate. 
  • Orders are subject to acceptance and availability. We reserve the right to refuse or cancel any order at our discretion. 
  • All prices are listed in INR (₹) and are inclusive or exclusive of taxes as indicated. 
  • Payment can be made through our authorised payment gateways. We do not store your payment card details. 
  • Once an order is confirmed, cancellation or modification requests may not be possible if the product has already been processed or shipped. 

5. Shipping and Delivery 

  • Delivery times mentioned on the Site are estimates and not guarantees. 
  • Shipping charges and applicable taxes (if any) will be displayed at checkout. 
  • We are not liable for delays caused by courier services, customs, or unforeseen events. 
  • Risk of loss passes to you upon delivery to the address provided. 

6. Returns, Replacements & Refunds 

Generally: 

  • Products must be returned in unused condition with original packaging and invoice. 
  • Refunds are issued only after inspection and approval. 
  • Certain items (e.g., opened software, consumables, or custom-built equipment) may not be eligible for return. 

7. Intellectual Property 

All content on this Site—including text, images, graphics, videos, logos, trademarks, and product descriptions—is owned or licensed by Pro Audio Video and protected under Indian copyright and trademark laws. 
You may not reproduce, distribute, modify, or create derivative works from any content without our prior written consent. 

8. User Conduct 

You agree not to: 

  • Use the Site for any unlawful or fraudulent purpose. 
  • Interfere with the operation or security of the Site. 
  • Upload or transmit any harmful code or viruses. 
  • Post misleading, defamatory, or infringing content. 

Violation of these Terms may result in suspension or termination of access. 

9. Third-Party Links 

Our Site may contain links to third-party websites for convenience. We are not responsible for the content, privacy practices, or reliability of those external sites. Accessing them is at your own risk. 

10. Disclaimer of Warranties 

All products and services are provided “as is” and “as available.” 
We make no warranties, express or implied, about the accuracy, reliability, or completeness of information on this Site or suitability of any product for a specific purpose. 

We do not guarantee uninterrupted or error-free access to our Site. 

11. Limitation of Liability 

To the maximum extent permitted by law, Pro Audio Video shall not be liable for: 

  • Any indirect, incidental, special, or consequential damages. 
  • Loss of data, business, or profits arising from the use or inability to use our Site or products. 

Our total liability for any claim shall not exceed the amount paid for the specific product in question. 

12. Indemnification 

You agree to indemnify and hold harmless Pro Audio Video, its affiliates, directors, employees, and agents from any claims, damages, losses, or expenses (including legal fees) arising out of your use of the Site, violation of these Terms, or infringement of any rights. 

13. Governing Law and Jurisdiction 

These Terms are governed by and construed in accordance with the laws of India, and any disputes shall be subject to the exclusive jurisdiction of the courts in Mumbai, Maharashtra. 

14. Changes to Terms 

We may revise or update these Terms from time to time without prior notice. The latest version will always be available on our Site. Continued use of our Site after changes means you accept the updated Terms.