Frequently asked questions

Products marked “In stock” are dispatched the same working day when the order is confirmed before the afternoon cut-off, otherwise the next working day. If an item needs to come from the brand’s warehouse, we tell you the expected date before dispatch.

Yes. You get an order confirmation by email as soon as you order, and the tracking details once the parcel is shipped.

You can change or cancel free of charge any time before the order is dispatched. Call or WhatsApp us on +91 98200 95170 with your order number. Once shipped, the order follows our return policy instead.

Yes. Call or WhatsApp us after ordering to arrange pickup, and collect it from our Experience Center in Laxmi Industrial Estate, Andheri West, Mumbai. You can also see and hear the product before you take it home.

Mumbai orders usually arrive within 1–2 days. Metro cities usually take 2–4 working days and the rest of India 3–7 working days, depending on the courier and your pincode.

Shipping is free on orders across India. Any delivery charge for a special item, such as a very large or heavy product, is shown clearly at checkout before you pay.

Use the tracking number from your shipping email on our Track your order page, or WhatsApp us your order number and we will send you the live status.

Every order is packed in the original brand box with extra protective packaging, and shipped through trusted courier partners. If anything arrives damaged, we replace it — see the returns section below.

UPI (Google Pay, PhonePe, Paytm and others), credit and debit cards (Visa, Mastercard, RuPay, American Express), net banking and Cash on Delivery. All online payments go through secure, encrypted payment gateways.

Yes, Cash on Delivery is available on orders up to ₹45,000. For larger orders, please pay online or contact us for a bank transfer.

All prices include GST. Every order comes with a proper GST invoice. Business buyers can send us their GSTIN with the order number to get a GST invoice for input tax credit.

EMI options depend on your card and bank and are shown on the payment screen at checkout when available.

Yes. Every product is 100% genuine and brand new, sourced from the brand or its authorised Indian distributor, and sold with a GST invoice.

You get the official Indian manufacturer’s warranty. The warranty period depends on the brand and product and is listed on the product page and warranty card.

Contact the brand’s service centre with your invoice, or call or WhatsApp us on +91 98200 95170 — we will guide you through the process and help coordinate with the brand.

You can return most products within 7 days of delivery if they are unused, in the original box with all accessories, and the serial number matches our invoice. In-ear products with an opened seal, installed products and special-order items cannot be returned. Read the full return policy.

Contact us within 48 hours of delivery with photos or an unboxing video. We arrange a free pickup and send you a replacement or a full refund.

Once the returned product passes inspection (within 2 working days of receiving it), the refund is sent to your original payment method within 5–7 working days. COD refunds are made by UPI or bank transfer.

Call or WhatsApp us on +91 98200 95170 or email info@proaudiovideo.in with your order number and the reason. We arrange the pickup, or you can drop the product at our Andheri West store.