Privacy Policy

Last updated: 14 October 2026

This Privacy Policy explains how Pro Audio Video (“we”, “us”, “our”) collects, uses and protects your personal information when you visit proaudiovideo.in, place an order, or contact us. It is written in line with the Information Technology Act, 2000 and the Digital Personal Data Protection Act, 2023.

1. Information we collect

Details you give us: name, phone number, email address, billing and shipping address, GST number (if provided), and any messages you send us.
Order information: products purchased, order value, payment method and delivery status. Card, UPI and net-banking details are entered directly with our payment partners; we never see or store your full card number or UPI PIN.
Account information: if you create an account, your login email and order history.
Technical information: IP address, browser and device type, pages visited and cookies, collected automatically when you use the website.

2. How we use your information

To process, ship and deliver your orders, and to send order and delivery updates by SMS, WhatsApp or email.
To provide customer support, installation help, warranty and return service.
To issue invoices and meet tax, accounting and legal requirements.
To prevent fraud and keep the website secure.
To improve our website, products and service.
To send offers and updates, only if you have agreed to receive them. You can opt out at any time.

3. Sharing your information

We do not sell or rent your personal information. We share it only with service providers who help us run the store, and only as much as they need:

Payment gateways and checkout partners (for example Shiprocket Checkout / Razorpay) to process payments.
Courier and logistics partners to deliver your order.
Brand manufacturers or authorised service centres when you raise a warranty claim.
Website hosting, analytics and email/SMS providers.
Government or law-enforcement authorities when required by law.

4. Cookies

We use cookies to keep items in your cart, keep you signed in, remember your preferences and understand how the website is used. You can block or delete cookies in your browser settings, but parts of the website (such as the cart and checkout) may not work without them.

5. Data security and retention

The website uses HTTPS encryption, and access to customer data is limited to staff who need it. We keep order and invoice records for as long as required by Indian tax law, and other personal data only as long as needed for the purposes above.

6. Your rights

You can ask us to access, correct or delete your personal information, withdraw consent for marketing messages, or raise a concern about how your data is handled. Email info@proaudiovideo.in and we will respond within 30 days. Some information (such as invoices) may need to be kept to meet legal obligations.

7. Children

Our website is not meant for children under 18. Orders must be placed by an adult or with a parent or guardian’s consent.

8. Third-party links

Our website may link to brand websites, YouTube, Google Maps or social media. Their privacy practices are governed by their own policies.

9. Changes to this policy

We may update this policy from time to time. The latest version will always be on this page with the date it was last updated.

10. Contact / Grievance Officer

For any privacy question or complaint, contact our Grievance Officer:

Pro Audio Video, Andheri West, Mumbai, Maharashtra, India
Phone / WhatsApp: +91 98200 95170, +91 98197 95173
Email: info@proaudiovideo.in

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