Privacy Policy
1. Introduction
Welcome to Pro Audio Video (“we”, “us”, “our”). We operate the website proaudiovideo.in (the “Site”) and are committed to protecting your privacy and ensuring that your personal information is handled securely and transparently. This policy explains what information we collect, how we use it, with whom we share it, your rights, and how you can contact us.
2. What information we collect
We collect the following types of information:
- Personal information you provide: When you create an account, place an order, contact customer service, subscribe to newsletters or marketing communications, you may provide us with your name, email address, delivery address, phone number, payment information (as processed by our payment gateway), and any other data you submit.
- Usage information: When you visit our Site, we automatically collect certain information about your device and how you use the Site (for example: IP address, device type, browser type, pages visited, search queries, time spent on pages).
- Cookies and similar technologies: We use cookies, web beacons, and other technologies to recognise your browser or device, track usage, store preferences, and support advertising and analytics.
- Third-party sources: We may receive information about you from third parties (for example marketing lists, referral sources, or social media platforms if you link your account).
3. How we use your information
We use your information for the following purposes:
- To fulfil your orders: process payment, arrange delivery, provide customer service.
- To manage your account and provide you with access to your order history, wish-lists etc.
- To send you marketing communications (if you’ve opted in) and promotional offers about our products and services.
- To improve our Site, our offerings, and your experience: analysing usage, personalising content, showing relevant products.
- To comply with legal obligations, protect our rights, prevent fraud and ensure security.
- To deliver targeted advertising and measure its effectiveness (including via third-party ad networks).
- To provide you with updates (for example order tracking, changes to policies, etc.).
4. Sharing your information
We do not sell your personal information. We may share your information in the following circumstances:
- With service providers who help us run our business, such as payment gateways, shipping and logistics companies, analytics providers, marketing platforms. These parties will have access only as needed to perform their functions and are bound to confidentiality.
- With legal authorities or others if required by law or to protect our rights.
- With affiliated businesses or partners if we merge, are acquired, or reorganize — in which case your information may be transferred as part of that transaction (but will continue to be subject to this policy or a notice consistent with it).
5. Cookies, tracking and advertising
We use cookies and similar tracking technologies. You can manage your cookie preferences via your browser settings or via our cookie-consent tool (if available). Please note, blocking cookies may affect functionality of our Site. We may show you targeted ads via third-parties that can use cookies, device identifiers or other technologies. For example you may see our ads on social media or other websites.
6. Data retention
We will retain your personal information for as long as necessary to fulfil the purposes listed above, unless a longer retention period is required or permitted by law. For example, transactional data may need to be retained for taxation or audit purposes.
7. Your rights
Depending on your jurisdiction, you may have the following rights regarding your personal data:
- To access the personal data we hold about you.
- To correct or update inaccurate or incomplete information.
- To request deletion or restriction of processing of your data (subject to legal or contractual obligations).
- To object to our processing of your data (including for marketing).
- To withdraw consent where we rely on consent as a legal basis for processing.
- To request portability of your data (where applicable).
If you wish to exercise any of these rights, please contact us at the details below. We will respond within the timeframe required by applicable law.
8. Security
We implement appropriate technical and organisational measures to protect your personal information from unauthorised access, disclosure, alteration or destruction. However, no system is completely secure — if you suspect any security breach, please let us know immediately.
9. International transfers
If any personal information is transferred outside India (including to our service providers), we will ensure appropriate safeguards are in place (such as standard contractual clauses or equivalent) to protect your data in accordance with this policy.
10. Children’s privacy
Our Site is not directed at children under the age of 18. We do not knowingly collect personal information from children under 18. If you believe we have inadvertently collected such data, please contact us and we will delete the information.
11. Changes to this policy
We may update this Privacy Policy occasionally (for example to reflect changes in our business or legal obligations). When we do, we will post the new version on the Site and update the “Last updated” date. We encourage you to review this policy from time to time.
12. How to contact us
If you have any questions about our Privacy Policy, please e-mail your questions to us at info@proaudiovideo.in